We've gathered recent comments and stories sent in by our customers. We hope you enjoy reading through them, and that they inspire you to make your pool and backyard the oasis you've always wanted. We'd love to hear from you, too! Send us your pool stories and photos - we may post them here or feature them in an upcoming SPP Catalog. Simply send an email to [email protected] For photos, .jpg format is preferred.
We have been using your products for over five years. My Dad found you some how, and we have been ordering a pool cover and all our chemicals since then via the internet.
The 2-3 day delivery via UPS has been Great. No matter how small or large an Order (100 lbs of dry chlorine- one time), this is my best find on the internet for shopping online, convenience and great products.
My Dad is no longer with us, but he would be proud to know, that we took his advice to check your company out.... Great products, Service and Quality! Keep it up!
Stain Free did wonders, it took every stain out of the liner and steps within 24 hours. Thanks so much for the info.
John K., NC
I have been a long time online customer of SPP and have been satisfied with your products, prices and delivery....however my recent purchase of a pool liner came with a factory defect and naturally I had some concerns about your warranty process. Patti, my 1st contact was friendly and clearly explained the process and the documentation required to begin the process THEN followed up by immediately confirming receipt of the letter and photos that I sent. Kelly, my 2nd contact was friendly, reassuring, informative and professional as she dealt with me and the manufacturer to secure an easy and satisfactory solution to the problem...while all of your employees are friendly and helpful, Kelly seem to put in the extra effort to resolve this matter as painlessly as possible to me...not to mention the speed that this was accomplished, merely 1 week during the Thanksgiving holiday..kudos to your crew, with note to Patti and with special note to Kelly... THANK YOU
A very satisfied customer
I would just like to let you know how impressed i was with your company. We have had a lot of headaches with this pool since breaking ground this spring and i must say you and your company were the most pleasant surprise we have had. Thank you for all your courtesy and professionalism.
Will Confer, PA
You have won over this customer. I am not the kind to order off the internet but you all were so much cheaper than anyone else so i tried it. When my pool cover ripped i was very frustrated knowing that "you get what you pay for" slogan but not in this case...I will order more from you now that i know you stand behind your products.....
Thanks Again!! David Fox
I just want to thank you for the amazingly quick service I received when recently ordering a pool pump/filter system. Thanks so much.
Kelly Bowen, VT
Just wanted to let you all know how truly impressed I was with your outstanding service. Your system for follow-up (email confirmation, tracking link, etc.) has been extremely reliable and dependable. Kudus to all of your team and much gratitude and appreciation for a job very well done!
John Mushinski, CA
I just wanna say THANK YOU for the oustanding service I have recently received. I was having trouble aquiring a rare Anthony Push Pull Valve Rod Assembly. When I spoke with your repersentative, he got it for me immediately, I had the part at my door in 3 days. I am so very impressed, and thankful for the exceptional quality of service, which we rarely find these days. I am placing an order for chemicals through your website now as well, and I plan to do all my future business with you.
Jeff Geiger, TX
I am a returning customer of Specialty Pool Products. Always very happy with the products and their service. I will be placing another order shortly.
(Customer feedback from shopzilla.com)
I want to thank you for the great customer service that you have provided us in our time of need. Your handling of our order saved our event!
Doug Chalmers, VT
I've always had great service from SPP and I definitely will buy pool supplies in the future.
J. Bresser, KY
(Customer feedback from shopzilla.com)
I got the confirmation for my order. Thank you for being so prompt. It may be hard to believe, but some of your competitors don't know the meaning of good business practice. I look forward to my order and hopefully many more in the future.
Don Aitchison, CA
Ordered on Mon. 5/7 & the item was back-ordered through Friday 5/11. Imagine our surprise when Fed-ex arrived early Sat. morning! Thank you, thank you, Thank you for fast reliable service. Will recommend you to every one I know!!!
Gloria Pascual, NJ
I just wanted to thank you for your great service, prices and product selection. After a little confusion with my email address I got my order confirmation, a quick response on my inquiry and my spa steps arrived very quickly. So, just wanted to say thanks! I will definitely be using you guys again for my pool needs.
Jeff Parker, FL
I have received the items and I'm very satisfied with the speed at which you sent them. They are what I ordered and in perfect condition... You provide great service. I will definitely use your service for my pool needs.
Randy Harden, GA
Ordered on a Sunday night and the products came in on Tuesday! Wow. (Customer feedback from shopzilla.com)
I'd like to thank all the people there who make things happen. My order and the two shipments produced by it arrived here one on Friday and the other on Saturday just like they should have.
Don Aitchison, CA
Just wanted to let you know I placed an order today for parts and your website was by far the best of all the other pool product sites for ease and convenience of locating the parts I needed. Your easy categories and part diagrams are outstanding. Thanks for making things simple. On the other sites I couldn't figure out where to go and when I did, they offered very little. Keep up the good work. New permanent customer.
Anthony Corrigan, MI
I really needed to take the time to tell you how Wonderful your pool liner is. MY 4 year old loves it. Now he says he can go swimming with all the fishes. Thanks so much for selling such a Great and wonderful product and for making our summer a GREAT one.
PABS (Customer feedback from eBay)
I have ordered an aboveground liner, wide mouth skimmer, bead hanging tracks, coving...EVERYTHING has been of superior quality and the service and delivery times I have received have exceeded my expectations. I will be a frequent customer!!
(Customer feedback from shopzilla.com)
My pool, pump, covers, everything I own came from you, I just ordered a new winter cover online three day later it was on my pool, what else is there to say? how about Great!!!
(Customer feedback from shopzilla.com)
I have been buying from this company for quite some time now and have always had nothing but great service.
C. Klinger, PA (Customer feedback from shopzilla.com)
Thank you so much for your prompt attention to my Solar Blanket problem. I was so pleased, I told all my neighbors how great the merchandise is and the fast service. I will be sure to let everyone know they can't go wrong ordering your products.
Thanks again.... Carol Vickers, FL
Thank you Lucie (for replacing a leaking Air Pillow). I could not ask for any better attention & resolution from SPP. This is the first time I have ordered from you, but be assured it won't be the last.
Again, many thanks...
Pat Garber, VA
We ordered a pump a couple of weeks ago and when it arrived, the strainer lid was missing. This happened on a Thursday about noon. I had a 5-year old's birthday party scheduled for Saturday at 1pm. Lucy came through for us with flying colors. The missing part arrived Saturday before 11 - just in time! She had to go the extra mile and insist that your supplier overnight it for Saturday delivery, and we really appreciate it. You have both our future business and referrals!
Just wanted to send you a picture of our new pool cover. Definitely a huge improvement over the old style cover we had. Thank you for your help with tracking down the lost cover and getting us a replacement in a timely fashion.
Liane Montesa, CT
Please tell Jon Parker I received my spa cover today. The quality & fit are excellent and delivery was timely & courteous. Great doing business with your company.
With great appreciation...
Neil Reyer, PA
Our pool was completed in July, and we love it! I feel that the Kafko kit is a quality product and that SpecialtyÂ Pool Products was good to work with. I worked with Chris Low, and he was great at answering all my questions, helping me pick out components, and in providing support. He was very patient with all my questions, and quick to action any requests that I had. The whole process was a lot of work, but the end result is super and we have had many compliments on our pool.
I just wanted to say how happy we are with our new pool from SPP. We hired Randy to help us with the installation and I can't tell you impressed we were with his work ethic, knowledge, and overall enthusiasm for the project. Our installation had it's share of obstacles with the size of our pool and our lot, but Randy worked through everything perfectly. Mark at SPP was extremely helpful in every aspect of our pool, from design to construction.
Since the completion our family has enjoyed our new pool daily...and we look forward to using it in the future. If you ever need a reference for Randy or any of your products...please have them contact us.
Thanks for all your help.
You guys are amazing. I am a first-time customer who placed his first order last Friday (auto cleaner, stabilizer and winter cover) and then placed another 2 days ago (solar cover and cover storage system).
First of all, you have an excellent website; very informative, a wide selection and great prices. Secondly, I have already received all that I ordered with the exception of the solar cover, which is due to arrive tomorrow. In fact, the automatic cleaner arrived in ONE working day!
You can bet that you now have a repeat customer on your hands, and I'll be sure to recommend your company every chance I get. Good information, excellent prices and great service are an unbeatable combination. I have purchased many items online from many stores, and you rank as the best.
Christopher Landreth, ME
I just wanted to take a moment to thank you for your courtesy and prompt response to my order. I had ordered replacement filters from the company that installed my pool. Five weeks later (and what was to be twice the cost) I still did not have my filters. My girls were anxious to swim and I found you online, made the order and cancelled my order with my pool company. You had promised a 7-10 day response and I received them in 3 working days! I'm astounded at how quickly you folks respond. Keep up the good work. I've complained for years that the service industry in this country has gone to pot but at least you've proved me wrong. You can count on me to continue using your products and services in the future. Thanks, SPP.
Tom Jackson, GA
I was torn between buying my heat pump from the pool dealer in my town and you guys. The price difference was just too good to pass up. My local store kept telling me their price was more because it was a different model - but it really wasn't! Thanks for helping me out!
Vic S., TN
Thanks again, Lucie. We hope to do business with Pool Products again sometime...and next time keep what we buy. While this ordeal has been a little stressful on us, it was good to know we were doing business with a great company. Thank you again for all your help and understanding.
Mrs. Michelle B
Fast & Friendly
Bob, I got my cover on Friday, and it is perfect! Just the right size, and I'm glad that I changed my mind on the color. Thank you for the FAST and friendly service. I really appreciate doing business with a good company.
Jon, thanks for all of your help! Our inground pool liner fit like a glove and you were right - we were able to do it ourselves!
Kevin W., AZ
Just wanted to drop you a line - we were very unhappy with the service we were getting from our local pool guy and his uncaring attitude rubbed us the wrong way. So we ordered our chemicals for the season and the Pool Secret from you. When we got our chemicals we forgot everything you told us on how to use them as we were nervous first time pool owners. We called back and spoke with Mike. He spent a good 20 minutes with us not only talking us through the chemicals, but he explained to us how to run our filter and use our vacuum. All I can say is thanks again!!
I bought an aboveground pool kit from you, found a local installer and saved over $500 from what they wanted around here. And the pool looks great!
We were looking for a filter part that our pool store in town said we could no longer get. But you spent the time and found us the part. Chris even told us how to install it. Thanks for taking the time to help us.
Mary K., VA
Do-it-yourself success story:
We completed our pool installation at the end of the summer. In the spring, we completed our other landscaping, fencing, and miscellaneous for the project. I subcontracted the concrete deck flat work, gas hook-up, and electrical hook-up. The remainder of the project was "do-it - yourself" completed with assistance from family and friends.
Your kit was awesome to work with and of top quality. Kafko had to correct shipping on the coping around the steps and a few small, missed items were reshipped, but material was received timely. I would like to thank you personally for your one on one assistance in this project. You have been recommended to several friends considering their own pool. I hope you find the pictures interesting, the results have been a splash!
Frank Sbisa, MO
Before and After
Just wanted to say thanks for all your help with my pool. We are very happy with the service you gave us. Liner looks great and cover works well. Attached is a before and after picture for you.
After Hurricane Charley, our pool was filled with tree debris. After a week without electricity, the pool was green and cloudy. I spent over $200 on chemicals at our local pool store, but nothing cleared it up. In desperation, I went on the internet to try to find something that would work. I found Pool Secret, saw that it was guaranteed to work, and thought - what's the heck - I'll try it. When I received the package, I followed the instructions for balancing the chemicals, added Pool Secret with the recommended amount of chlorine, and started praying it would work. Literally before my eyes, the pool started turning blue. Within four hours, the pool was blue yet still cloudy. Another 24 hours, and the cloudiness was nearly gone. I can't believe it worked!
I wanted to let you know that I enjoyed working with Bob, as Specialty Pool Products has been a pleasure. Bob and I worked out a great deal for our inground pool. He was very informative and knowledgeable about your products and responded very quickly to replace any damaged or omitted products. Our family has a great pool to enjoy for many, many years to come and we wanted to let you know how valuable an employee you have. Thanks again Bob!!!
Aaron Ward, MD
A New Customer!
Just wanted to say thanks for the excellent customer service! The part for the filter arrived a couple of days after I talked to you. I was really leery about ordering over the internet on something this large but I have to say it was a very pleasant experience. All the parts arrived in a timely manner and were in good condition. There were all the right parts and all were in good condition. I also appreciate you returning all my calls in a prompt manner as well and there were several. I have recommended you to several of my friends and told them the same thing I mentioned here. Look forward to doing business with you in the future. Maybe next year we can look at an inground pool kit.
Thank you for taking care of this. This is the first time I have had to return anything and the process worked great. I like to do business with a company that is willing to help out the customer.
Made It Right
Thank you for understanding our predicament, and for assisting us in getting this matter finalized. I appreciate your conscientiousness in providing us with quality customer service - as I told Parker, now that I see how you've handled this confusion for us, I will not hesitate to order products from you in the future, and I will also highly recommend your company to others.
By the way, we did keep the Happy Bottom product and our installer preferred it above what he usually uses. He said it is the best pool bottom available - so thank you for that. We are using the Pool Secret too - so far we like it a lot too. We are probably in the market for a new pool sweep so I will be looking at your catalogue and web site for ideas on that. Thank you again so your expedient response and remedy to our predicament.
Janet and Kress McKinney
Tony, You guys run a class act there, so give yourself a pat on the back. From the easy ordering, quick processing, to your quick reply to my questions and then the postcard in the mail thanking me for the order! If I could only run my business that efficiently! Really, I am impressed and Specialty Pool Products is now my favorite pool supply!
Lucie, Thank you for your prompt attention to this matter. I appreciate the fact that this could have been a problem with some on-line companies. I have already referred your services to a friend and you will be hearing from me in the future.
Thanks and have a good day,