TO RETURN MERCHANDISE PLEASE FOLLOW THESE INSTRUCTIONS:
We accept returns on select products within 30 days based on the following conditions: returns must be received in new resalable condition in their original packaging including all manuals and warranty paperwork. Returns received within the first 14 days receive full product refund. Returns received within days 15-30 will incur a 20% restocking fee. Any item(s) received after 30 days will be denied and sent back to the customer at their expense. Not all items may be returnable.For example: Chemicals, Custom/Special Orders, Unfolded Covers, Opened Above Ground Liners, Drilled Solar Reels, and Custom Commercial Furniture are all non-returnable. All pool/spa equipment MUST be accompanied by an RMA # or it will be refused, and returned at the customer’s expense. After 15 days all manufacturer's warranties apply. Items that are cancelled/refused may incur a cancellation fee. Once an item is received by Specialty Pool Products the return will be processed within 7-10 business days.
ALL SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE
Deliveries should be inspected and any visible damage should be notated prior to accepting the package. All damage claims must be submitted within 7 days of receipt by the customer, or a claim cannot be submitted. On freight (oversized items) deliveries, the customer must notate damage at the point of delivery otherwise; there will be no recourse through Specialty Pool Products or the freight carrier.
- For instructions on a RMA # for any Pool/Spa Equipment click here or call 1-800-721-0998. RMA instructions will be emailed to you within 24-48 business hours.
- For all other returns, send your package to us prepaid via Fed Ex, UPS or U.S. Mail. Shipping charge for returned products back to Specialty Pool Products is your responsibility. No C.O.D. or collect shipments will be accepted. Insure the package for its full value. Keep your shipping receipts until you have received credit for your return SPECIALTY POOL PRODUCTS is not responsible for returned items lost in shipping.
- SHIP YOUR PACKAGE TO:
Customer #: xxxxxxx
RMA: xxxxxxx (if applicable)
Specialty Pool Products
320 Industrial Dr.
West Chicago, IL 60185
- QUESTIONS? Please call Customer Care 1-800-721-0998