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How to Order from Specialty Pool Products

Shop Online!

Most of our products are available online, and you can feel comfortable shopping our secure website, 24-hours a day.


Call Us Toll Free!

Call us toll free at 1-800-983-POOL (7665) and speak to one of our Pool and Spa Professionals. We're here seven days a week to answer your product & technical questions, and assist with orders.


Order by Fax or Mail!

Feel free to mail your order to the address below or fax it to us toll free at 1-888-674-7665. Click here for our printable order form.

You may mail orders to:
Specialty Pool Products
54 Newberry Road
East Windsor, CT 06088


Payment Options

  • For U.S. and Canadian Orders, we accept Master Card, Visa, Discover & American Express credit cards, as well as money orders, and personal or business checks. We also offer two payment plans: EZPay Installment Billing Program – allows you to make from 4 to 6 interest-free monthly payments*, and Bill Me Later ® – (US Customers Only) is the quick, easy, secure way to order without using your credit card. Subject to credit approval.
  • For International Orders, payment can be made via wire transfer or U.S. issued credit card.


Free Shipping!

Specialty Pool Products offers FREE shipping on every order being shipped to addresses within the contiguous U.S. - regardless of the size or weight! You pay just a small handling fee, no more than $9.95.


Handling Fee Charges

Orders up to $50.00 $8.95
Orders $50.01 & Over $9.95

ADDITIONAL INFORMATION ON SHIPPING
Our preferred carrier is FedEx Ground, which delivers direct to addresses throughout the United States, Canada and Puerto Rico. Large orders ship via common carrier / truck (LTL). See below for details regarding rush-U.S., Alaska, Hawaii, Canadian & International shipping:
Express Delivery within the Contiguous United States: Specialty Pool Products offers FREE shipping via FedEx Ground service or LTL to addresses within the contiguous United States. If you prefer, you may request FedEx Express service, at your cost. Please call for a shipping quote, and to arrange for Express delivery on your order. Please note that Saturday and AM delivery may not be available in all markets.
Delivery to Alaska & Hawaii: All orders (both FedEx Ground and LTL) will be delivered direct. Customers are responsible for all shipping charges. We will provide you with a shipping quote in advance, please call (800) 983-7665. Note that certain products (e.g. chemicals and paint) cannot be shipped to Alaska or Hawaii.
Delivery to Canada: All orders (both FedEx Ground and LTL) will be delivered direct. If you prefer, you may request shipment to your export agent / freight forwarder of choice within the United States. Customers are responsible for all shipping charges as well as any taxes, duties, customs and/or brokerage fees. See "Canadian Orders" section below for more information.
Delivery to Puerto Rico: Orders shipped via FedEx Ground will be delivered direct. LTL orders will be shipped to your export agent / freight forwarder of choice within the United States (please have this information handy when you order). Customers are responsible for all shipping charges as well as any taxes, duties, customs and/or brokerage fees. Note that certain products (e.g. chemicals and paint) cannot be shipped to Puerto Rico. See "International Orders" section below for more information.
Delivery to Foreign Destinations outside the U.S., Puerto Rico and Canada: All orders (both FedEx Ground and LTL) will be shipped to your export agent / freight forwarder of choice within the United States. Please have this information handy when you order. Customers are responsible for all shipping charges as well as any taxes, duties, customs and/or brokerage fees. We will provide you with a shipping quote in advance, please call (860) 627-6090. Your freight forwarder or export agent will be able to provide details on any customs or related fees. Please note that certain products (e.g. chemicals and paint) cannot be shipped overseas. See "International Orders" section below for more information on placing orders for overseas delivery
Delivery to APO/FPO Addresses: At this time, we are not able to ship orders to APO & FPO addresses. We apologize for any inconvenience.


Order Delivery

All in-stock orders placed Monday-Friday by 4pm ET are shipped the same day, and should arrive to you within 3 to 5 business days in the continental U.S.A. Most packages are shipped via Federal Express Home (which now delivers on Saturdays, for no additional charge).

  • 1-Day Delivery! Look for the SPP Racecar on items that can be delivered next-day (applies to in-stock items only).
  • Orders for custom-made items (such as Spa Covers, inground pool liners, some made-to-order inground Safety and Winter Covers, etc.) and drop-ship items may take between 2-4 weeks, call for details.
  • If the combined weight of your order is 500 lbs. or more your order will be shipped via truckline with a 1 to 2 week delivery time. If you do not receive your purchase within 30 days, please notify our Customer Service Department at 1-800-721-0998 immediately.

One-day delivery applies to orders of select in-stock chemicals & other popular products received by 4pm ET.

Sales Tax Information

Specialty Pool Products only charges sales tax when the shipping address for your order is in a state where we have distribution (warehouse) facilities. In these states, sales tax will be applied to the order total, including handling fee. Please refer to the chart below for a current listing of those states, and their corresponding tax rate.

Sales Tax
Connecticut, Add 6.000%
Florida, Add 6.500%
Georgia, Add 7.000%
Illinois, Add 7.750%
Kentucky, Add 6.000%
Nevada, Add 7.725%
New Jersey, Add 7.000%
North Carolina, Add 8.250%
Texas, Add 8.250%
 
 
Specialty Pool Products is not responsible for typographical errors found on this website or in our catalogs. Product pricing is subject to change at any time.
 

International Orders

(Orders Shipping Outside the United States and Canada)


Specialty Pool Products is pleased to offer many of our pool, spa and backyard products to customers throughout the world. Contact us today for a price quote!



Price Quotes:

For a quote on specific products & shipping, simply send us an e-mail or call us at (860) 627-6090. Include your complete shipping address with your request. Where applicable, please convert your pool dimensions to feet and inches. Also, be sure to specify any electrical requirements (115V vs 230V, 60 Hz vs 50Hz) etc. Note that certain products (e.g. chemicals and paint) cannot be shipped overseas.

Shipping:

For ALL orders being delivered outside the United States and Canada (except FedEx Ground service only to Puerto Rico, which delivers direct), Specialty Pool Products will ship your order to your agent or export partner of choice within the United States. Please have your freight forwarder's information handy when you order. Shipping carrier depends on the total weight and dimensions of your order. We use FedEx Ground or USPS for smaller orders, and United Parcel Service or Yellow Freight for LTL orders. Customers are responsible for all shipping charges (including prepaid signature & insurance service, which is required for USPS), as well as any taxes, duties, customs and/or brokerage fees.

Placing Your Order:

When you're ready to order, simply give us a call at (860) 627-6090. Please have your freight forwarder's information handy when you call. You may pay for your order via wire transfer or a U.S. issued credit card.

Customs & Related Fees:

You are responsible for all taxes, duties, customs and/or brokerage fees associated with your SPP purchase. Your freight forwarder or export agent will be able to provide details on these fees.

Specialties:

A large part of our export business is pool alarms and solar blankets, but we'll gladly assist with a quote on any products that are available for export. Note that certain products (e.g. chemicals and paint) cannot be shipped overseas.

Questions? Give us a Call!

Our team of friendly Pool Professionals is here to help make your buying experience quick, easy and rewarding. Please feel free to call us at (860) 627-6090 if we can be of any assistance. We look forward to serving you!


Canadian Orders

(Orders Shipping to Canada)

Welcome to our friends from the North! Specialty Pool Products is pleased to have your order shipped directly to your Canadian home or office address (or if you prefer, to your freight forwarder within the United States). Contact us today for a price quote!

Price Quotes:

For a quote on specific products & shipping, simply send us an e-mail or call us at (860) 627-6090. Include your complete shipping address and postal code with your request. If applicable, please convert your pool dimensions to feet and inches.

Shipping:

ALL orders being delivered to Canada can be delivered direct. If you prefer, you may have your order shipped to your export partner / freight forwarder of choice within the United States (please have this information handy when you call). Specific shipping carrier WE USE depends on the total weight and dimensions of your order. FedEx Ground is our preferred carrier for smaller orders, and United Parcel Service or Yellow Freight for LTL orders. Customers are responsible for all shipping charges (including prepaid signature & insurance service, which is required for USPS), as well as any taxes, duties, customs and/or brokerage fees.

Placing Your Order:

When you're ready to order, simply give us a call at (860) 627-6090. Please have your complete delivery address handy, as well as freight forwarder's information (if applicable).

Customs & Related Fees:

You are responsible for all taxes, duties, customs and/or brokerage fees associated with your SPP purchase.

Questions? Give us a Call!

Our team of friendly Pool Professionals is here to help make your buying experience quick, easy and rewarding. Please feel free to call us at (860) 627-6090 if we can be of any assistance. And again, Bienvenue!

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